Refund Policy
Your satisfaction is our priority. We've designed our refund policy to be fair, transparent, and straightforward for all Skinsmonkey services.
Refund Eligibility
We understand that circumstances change, and we want to ensure you feel confident in your investment with Skinsmonkey. Our refund policy covers various scenarios to protect your interests.
- Full refund available within 14 days of purchase for any reason
- Partial refund available within 30 days if less than 25% of content accessed
- Technical issues preventing access qualify for full refund regardless of timeframe
- Course quality concerns reviewed case-by-case within 30 days
- Medical emergencies or family circumstances considered with documentation
Refund Process
We've streamlined our refund process to make it as simple as possible. Here's exactly what you need to do to request a refund from Skinsmonkey.
- Submit refund request through your account dashboard or email us directly
- Provide your order number and reason for refund request
- Our team reviews your request within 2 business days
- Approved refunds processed within 5-7 business days
- Refund issued to original payment method used for purchase
Payment Methods
Different payment methods have varying processing times. We work with all major payment processors to ensure your refund reaches you quickly.
- Credit card refunds: 3-5 business days to appear on statement
- PayPal refunds: 1-2 business days to PayPal account
- Bank transfer refunds: 5-10 business days depending on bank
- Digital wallet refunds: 1-3 business days to wallet account
- International payments may take additional 2-3 business days
Special Circumstances
We recognize that life throws curveballs. Our special circumstances policy ensures we can help when unexpected situations arise.
- Medical emergencies with documentation receive full refund consideration
- Job loss or significant financial hardship evaluated individually
- Military deployment or unexpected relocation qualified for full refund
- Course cancellation by Skinsmonkey results in immediate full refund
- Technical platform failures compensated with full refund plus bonus credit
Refund Timeline Process
Request Submitted
Submit your refund request through your account or email with order details
Review Process
Our team reviews your request within 2 business days and contacts you if needed
Approval Decision
You receive email notification with our decision and next steps
Refund Processed
Approved refunds processed within 5-7 business days to original payment method
Important Notice
Please note that once a refund is processed, your access to the course materials and Skinsmonkey platform will be immediately revoked. Downloaded materials must be deleted as per our terms of service. We recommend considering our transfer options if you'd prefer to postpone your learning journey instead of canceling entirely.
Pro Tip: Consider Our Alternatives
Before requesting a refund, consider our pause option (up to 6 months), course transfer to different program, or our satisfaction guarantee consultation. Sometimes a simple adjustment to your learning path is all you need to get back on track with your career development goals.
Need Help With Your Refund?
Our customer success team is here to help you navigate the refund process and answer any questions you might have about your options.