Privacy Policy
Your privacy matters to us. This comprehensive policy explains how Skinsmonkey collects, uses, and protects your personal information when you use our career development platform.
1. Information We Collect
Skinsmonkey collects various types of information to provide you with our career development services and interactive streaming content. We believe in transparency about what information we gather and how we use it.
Personal Information
When you create an account or use our services, we collect personal information that you voluntarily provide. This includes your name, email address, phone number, professional background, career goals, and any other information you choose to share in your profile.
Usage Data
We automatically collect information about how you interact with our platform. This includes your IP address, browser type, device information, pages visited, time spent on our site, and interaction patterns with our content and features.
Communication Data
When you contact us through our support channels, participate in webinars, or engage with our community features, we retain records of these communications to improve our services and provide better support.
2. How We Use Your Information
We use the information we collect to enhance your experience on our platform and provide personalized career development opportunities. Our use of your data is always aligned with the purpose for which it was collected.
- Providing and improving our career development services and interactive streaming content
- Personalizing your learning experience and recommending relevant content
- Communicating with you about your account, services, and important updates
- Analyzing usage patterns to improve our platform's functionality and user experience
- Providing customer support and responding to your inquiries
- Ensuring the security and integrity of our platform
- Complying with legal obligations and enforcing our terms of service
We will never sell your personal information to third parties. Your trust is paramount to us, and we're committed to using your data responsibly and transparently.
3. Data Sharing and Disclosure
Skinsmonkey takes your privacy seriously and limits data sharing to specific circumstances that enhance your experience or fulfill legal requirements. We maintain strict controls over how your information is shared.
Service Providers
We work with trusted third-party service providers who help us operate our platform, process payments, send communications, and analyze usage data. These providers are contractually bound to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by law, such as in response to a court order, subpoena, or government request. We will also share information if we believe it's necessary to prevent fraud, protect our rights, or ensure the safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and ensure your privacy rights are protected under the new ownership.
4. Your Privacy Rights
You have significant control over your personal information. We respect your right to privacy and provide you with multiple ways to manage your data and privacy preferences.
- Access: You can request access to all personal information we hold about you. We'll provide this information in a clear, readable format within 30 days of your request.
- Correction: If you find any inaccuracies in your personal information, you can request corrections through your account settings or by contacting our support team.
- Deletion: You have the right to request deletion of your personal information. We'll honor this request unless we have a legal obligation to retain certain data.
- Portability: You can request a copy of your data in a portable format, allowing you to transfer your information to another service provider.
- Opt-out: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.
To exercise any of these rights, please contact us at contact@santorsemic.com. We'll respond to your request within 30 days and may ask you to verify your identity to protect your privacy.
5. Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to meet industry standards.
Technical Safeguards
We use industry-standard encryption protocols to protect data in transit and at rest. Our servers are hosted in secure data centers with physical security measures, and we regularly update our systems to address potential vulnerabilities.
Access Controls
Access to your personal information is restricted to authorized personnel who need it to provide our services. We use multi-factor authentication and regular access reviews to ensure only appropriate individuals can access your data.
Incident Response
In the unlikely event of a data breach, we have procedures in place to quickly identify, contain, and address the issue. We'll notify affected users and relevant authorities as required by law, typically within 72 hours of discovering the breach.
6. Data Retention and Deletion
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Our retention policies are designed to balance your privacy rights with our business needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | While account is active + 3 years | Service provision and legal compliance |
| Usage Data | 2 years | Analytics and service improvement |
| Communication Records | 3 years | Customer support and dispute resolution |
| Financial Information | 7 years | Legal and tax compliance |
When we no longer need your information, we securely delete or anonymize it. You can request earlier deletion of your data by contacting us, though we may need to retain some information for legal or security purposes.
7. International Data Transfers
Skinsmonkey operates globally and may transfer your information to countries outside of Bulgaria for processing and storage. We ensure that all international transfers are protected by appropriate safeguards.
Transfer Mechanisms
When transferring data internationally, we use legally recognized mechanisms such as Standard Contractual Clauses or adequacy decisions. These ensure your data receives the same level of protection regardless of where it's processed.
Data Processing Locations
Your data may be processed in the European Union, United States, or other countries where our service providers operate. We carefully vet all international partners to ensure they meet our privacy and security standards.
8. Children's Privacy
Skinsmonkey is designed for adults seeking career development opportunities. We do not knowingly collect personal information from children under 16 years of age. If we discover that we have inadvertently collected information from a child, we will promptly delete it.
Parents and guardians who believe their child has provided personal information to us should contact us immediately. We will investigate the matter and take appropriate action to protect the child's privacy.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand how you use our services and allow us to provide personalized content.
Types of Cookies
- Essential cookies that are necessary for the platform to function properly
- Analytics cookies that help us understand user behavior and improve our services
- Preference cookies that remember your settings and choices
- Marketing cookies that help us deliver relevant content and advertisements
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform. We provide a cookie preference center where you can manage your cookie settings.
10. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We'll notify you of any material changes by email or through a prominent notice on our platform.
We encourage you to review this policy periodically to stay informed about how we protect your privacy. The "Last Updated" date at the top of this policy indicates when it was most recently revised.
Your continued use of our services after any changes to this policy constitutes acceptance of those changes. If you disagree with any updates, you may discontinue using our services.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: contact@santorsemic.com
Phone: +359 888 766 553
Address: Сливен ул. Донка и Константин Константинови, pl. "Vasil Levski" 20, 8800 Sliven, Bulgaria